American Customers

May 1st, 2017

We have had to suspend shipments to the US for certain products you may have bought from us in the past. We have been notified certain products (although non-prescription in Canada) require a prescription outside of Canada. It is against the policy of our payments provider to be doing this. We will need to do a detailed review of all suspect products to ensure we are  in full compliance before we can resume shipments to the US. Not all products will be deemed eligible for shipment to the US once the review is complete.

Please Note:  All transactions in this store are done in Canadian Dollars. You have the option of viewing all items in American Currency, but when you get to the checkout the number reverts to Canadian Dollars.  Your credit card company or Paypal will do the conversion for you.  Example:  If you are about to purchase items and you are reading the price as $73 USD, when you get to checkout it will revert to $100 CAD.  The "CAD" refers to Canadian Dollars and does not mean US Dollars.

    

 

 Shipping Rates in Canadian Dollars are as follows:

At the current exchange rate $1 CAD = 

 

Shipping Rates are in Canadian Dollars, please multiply by above US Dollar figure to see what the amount will be in US Dollars at todays exchange rate.

Weight (kgs)

Non-tracked/ Non-Insured**

Tracked/Insured

upto 0.250kg

$8.99

$15.99

.250-.500 kg

$10.99

16.99

.5-1kg

$15.99

18.99

upto 1.5kg

na

21.99

upt 3kg

na

23.99

upto 4kg

na

25.99

upto 5kg

na

30.99

upto 6kg

na

34.99

upto 7kg

na

36.99

upto 8kg

na

38.99

upto 9kg

na

40.99

upto 10kg

na

43.99

 

Orders over $150 CAD ship at no charge.

Free shipping on orders over $150 includes up to a $44 shipping discount.  Orders over 10kg may be subject to extra shipping charges.

**The USPS service gives us a cheaper shipping option for smaller packages that we have found to be very reliable.  It does not come with tracking and is not insured.  The downside of this is that in the case of a lost package, we have no way of verifying if a package was received or not, which makes refunds very difficult.  Please take this into consideration when ordering.  Since we started delivering to the United States, USPS rates of lost packages are 0.2% (1 in 500).  Although we have currently always managed to find an amicable solution in these cases, we can not guarantee this going forward.  These situations will be dealt with on a case by case basis.

 

 

Once an order is received it will be processed for shipping within 1-3 business days. Delivery will usually occur in 7-10 business days for shipments not delayed by U.S. Customs.  Please note we have no control over U.S. Customs holding times and it is possible your order can be delayed up to 6 weeks.   Please ensure the items you are ordering do not contravene the customs laws of your country.  Customs fees and/or impounding of an order (including any resultant expense, subsequent loss and/or return shipping) is the sole responsibility of the purchaser.  For orders placed without the use of a tracking number, we do not take any action on your behalf towards tracking undelivered orders until 45 days from the shipping date have passed.

We have a small team responsible for our 10 000 and growing products, we do our best to minimize errors, however typographical errors, or incorrect product images may appear.  In these cases, we will do our best to provide the best customer service possible, we will notify you of the error, however we may not be able to honor the sale.  Should the situation arise, each instance will be dealt with in a case by case manner.

All products we sell are sourced from Canadian Wholesalers.

The information provided on this website is for reference purposes only and should not be considered as a claim, or a substitute for the advice of your health care practitioner.