Return & Refund Policy

At Queensborough Community Pharmacy, we want to ensure that products are delivered accurately and in good condition.

Due to the nature of many health, personal care, pharmacy, and wellness products we sell, returns and refunds are generally not accepted for change of mind, unwanted items, ordering mistakes, or products that are no longer needed.

This policy does not limit any rights you may have under applicable consumer protection laws.

Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, or incorrect, please contact us within 30 days of receiving your order.

To help us assess the issue, we may ask you to provide:

Your order number
A description of the problem
Photographs of the product and packaging, where applicable

Please do not discard the product or its original packaging until we have reviewed your request.

Refunds Require Return of the Product

Where a refund is approved, the product must generally be returned to Queensborough Community Pharmacy before the refund is issued, unless we advise you otherwise.

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original method of payment.

Processing times after a refund is issued may vary depending on your bank, credit card issuer, or payment provider.

Return Shipping

For approved returns involving a defective, damaged, or incorrect product, Queensborough Community Pharmacy will cover the reasonable cost of return shipping or provide appropriate return instructions.

For any other return that we agree to accept as an exception, the customer is responsible for return shipping costs.

Original Shipping Charges

Original shipping charges are non-refundable, except where the return results from a defective, damaged, or incorrect product, or where otherwise required by law.

Where a refund is approved because of a defective, damaged, or incorrect product, applicable original shipping charges may also be refunded.

30-Day Request Period

Requests relating to defective, damaged, or incorrect products must be submitted within 30 days of receiving the product.

Requests submitted after 30 days may not be eligible for a refund, except where required by applicable law.

Non-Returnable Products

For health, safety, hygiene, regulatory, and product-integrity reasons, certain products may not be eligible for return once they have been delivered or removed from our control.

This may include health and personal care products, intimate or sanitary goods, perishable products, opened products, and other items that cannot safely be resold.

This restriction does not apply where the product is defective or where a return or other remedy is required by law.

How to Request a Refund

Before returning any product, please contact us so we can review the issue and provide return instructions.

Queensborough Community Pharmacy

Email: info@qbcpharmacy.com

Returns, when authorized, should be sent to:

Queensborough Community Pharmacy
1028 Ewen Avenue
New Westminster, BC V3M 5E1
Canada

Please do not send a return without first contacting us.