Shipping, Pickup & Delivery Policy

Queensborough Community Pharmacy offers in-store pickup, local delivery, and shipping across Canada. The options available for your order will be displayed at checkout based on your location and the products in your cart.

In-Store Pickup

Products that are regularly stocked in our pharmacy are available for same-day pickup during regular business hours.

Most in-stock pickup orders are ready within approximately one business hour. Please wait until you receive confirmation that your order is ready before coming to the pharmacy.

Some products may be listed as Next Business Day or Special Order items. The estimated availability shown on the product page will indicate when the item is expected to be available for pickup.

Our pickup hours are:

Monday to Friday: 10:00 a.m. – 6:00 p.m.

Closed Saturdays, Sundays and statutory holidays

Local Delivery

We offer local delivery to eligible addresses in our delivery area.

Orders containing regularly stocked products that are placed before 3:00 p.m. Monday to Friday are eligible for same-day local delivery.

Orders placed after 3:00 p.m. will be delivered on the next business day.

Local delivery is free on orders over $20.

If a delivery charge applies to your order, it will be shown at checkout before payment.

Products listed as Next Business Day or Special Order may require additional time. Please refer to the availability information displayed on the individual product page.

We do not provide regular local delivery on weekends or statutory holidays.

Shipping Within Canada

For customers outside our local delivery area, we offer shipping to eligible addresses across Canada through Canada Post.

Shipping charges are calculated automatically at checkout based on your delivery address, the products in your order, package size and weight, and the Canada Post shipping service selected.

Available Canada Post shipping options and their prices will be displayed at checkout before you complete your purchase.

Shipping Times

Canada Post delivery estimates are provided at checkout where available. Delivery times are estimates and may vary depending on the destination, weather, holidays, carrier delays, and other circumstances outside our control.

The Canada Post delivery estimate begins once your order has been prepared and transferred to Canada Post. Product availability and order preparation time are separate from the carrier's delivery time.

Tracking Your Order

When tracking is available for the Canada Post service you select, tracking information will be provided once your shipment has been processed.

Please allow some time after receiving your tracking number for Canada Post's system to display updated tracking information.

Product Availability

Product availability varies throughout our online store.

In-Store / Same-Day products are normally stocked at our pharmacy and may be available for same-day pickup or local delivery.

Next Business Day products are normally available for pickup or local delivery by the next business day.

Special Order products require additional time. Please refer to the product page for the estimated availability before placing your order.

For orders being shipped by Canada Post, your order will be shipped once all products in the order are available and the order has been prepared.

Incorrect or Incomplete Addresses

Please ensure that your delivery or shipping address is complete and accurate before submitting your order.

Queensborough Community Pharmacy is not responsible for delays resulting from incorrect or incomplete address information provided at checkout. Additional shipping charges may apply if an order is returned to us and must be shipped again.

Canada Post Delays

Once an order has been transferred to Canada Post, delivery is handled by the carrier. Occasionally, shipments may be delayed due to weather, high shipping volumes, service interruptions or other circumstances outside our control.

If you experience a problem with your shipment, please contact us and we will assist you with the available Canada Post tracking and delivery information.

Questions About Your Order?

If you have questions about pickup, local delivery, product availability or shipping, please contact us:

Queensborough Community Pharmacy

Phone: 778-397-1132

Email: info@qbcpharmacy.com

Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m.

Closed weekends and statutory holidays