Queensborough Community Pharmacy Policies

Last updated: September 19, 2026

This page contains the Terms of Service, Return & Refund Policy, and Privacy Policy for Queensborough Community Pharmacy and qbcpharmacy.com.

By accessing our website, using our services, or placing an order, you agree to the terms and policies described below.

Terms of Service

About This Website

This website is operated by Queensborough Community Pharmacy. Throughout this website, the terms “we,” “us,” and “our” refer to Queensborough Community Pharmacy.

Our website and online store are hosted using Shopify, which provides the e-commerce platform that allows us to offer products and services online.

By visiting our website or purchasing from us, you agree to these Terms of Service and any additional policies referenced on our website.

Eligibility and Acceptable Use

You must be at least the age of majority in your province, territory, state, or other jurisdiction of residence to make purchases through our website, or have the permission of a parent or legal guardian where appropriate.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with the security or operation of our website, introduce malicious software, gain unauthorized access to our systems, scrape or misuse website content, or use our services in a manner that violates applicable law.

We reserve the right to restrict or terminate access to our website or services where these Terms are violated.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, and other information displayed on our website are accurate.

However, occasional errors, omissions, manufacturer changes, packaging changes, or inventory discrepancies may occur.

Product photographs are provided for reference. Packaging, labeling, colour, size, or appearance may change without notice and may differ from the image displayed online.

We reserve the right to correct errors or inaccuracies and to update product information at any time.

Health and Product Information

Information provided on our website is intended for general informational purposes and should not replace individualized advice from a pharmacist, physician, or other qualified healthcare professional.

Always read the product label and follow the manufacturer's directions.

If you have questions about whether a product is appropriate for you, please contact a healthcare professional.

Pricing

Prices are shown in Canadian dollars unless otherwise indicated.

Prices, promotions, discounts, and product availability may change without notice.

If an obvious pricing or product-information error is discovered after an order is placed, we reserve the right to contact you to correct the order or cancel and refund the affected item or order.

Orders

We reserve the right to accept, refuse, limit, or cancel an order where reasonably necessary, including in cases involving product availability, suspected fraud, pricing errors, unusual order quantities, regulatory requirements, or suspected resale activity.

If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method.

You are responsible for providing complete and accurate billing, shipping, delivery, contact, and account information.

Pickup, Local Delivery and Shipping

Pickup, local delivery, product availability, and Canada Post shipping are governed by our separate Shipping, Pickup & Delivery Policy.

Shipping rates, when applicable, are calculated at checkout.

Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment processors, websites, or other resources.

These third parties operate independently and may have their own terms and privacy policies.

We are not responsible for the content, privacy practices, availability, or operation of third-party websites or services that we do not control.

Website Availability

We may modify, update, suspend, or discontinue portions of our website or online services from time to time.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Intellectual Property

Unless otherwise indicated, the website content provided by Queensborough Community Pharmacy, including text, graphics, branding, design elements, and original website content, may not be copied, reproduced, distributed, or commercially exploited without our permission.

Manufacturer names, trademarks, packaging, images, and other intellectual property remain the property of their respective owners.

Limitation of Liability

To the maximum extent permitted by applicable law, Queensborough Community Pharmacy and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection or other laws.

Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

Changes to These Terms

We may update these Terms from time to time.

The most current version will be posted on this page together with the date it was last updated.

Continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Governing Law

These Terms and your use of our website are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting any rights you may have under applicable consumer protection laws.

Return & Refund Policy

We want you to be satisfied with your purchase. If you need to request a return, please contact us as soon as possible.

30-Day Return Period

Eligible products may be returned within 30 days of purchase or delivery.

To qualify for a return, the product must generally be unused, unopened where applicable, in its original condition, and in its original packaging.

Proof of purchase may be required.

Products That Cannot Be Returned

For health, safety, hygiene, regulatory, or product-integrity reasons, certain products cannot be returned.

This may include certain health and personal care products, intimate or sanitary products, perishable goods, hazardous or flammable products, gift cards, downloadable products, and other items that cannot safely be resold once they have left our control.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us promptly.

We may request photographs or other information so that we can assess the issue.

Where appropriate, we will arrange a replacement, refund, or other reasonable resolution.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear on your account may vary depending on your bank, credit card issuer, or payment provider.

Sale and Promotional Items

Unless otherwise stated or required by law, sale, clearance, or final-sale items may not be eligible for return or refund.

Any return restrictions applicable to a specific promotion or product will be communicated where appropriate.

Return Shipping

Unless the return results from an error by Queensborough Community Pharmacy or a defective or damaged product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return is the result of our error.

We recommend using a trackable shipping method when returning higher-value items.

Please do not return products directly to the manufacturer unless instructed to do so.

Returns should be sent to:

Queensborough Community Pharmacy
1028 Ewen Avenue
New Westminster, BC V3M 5E1
Canada

Before mailing a return, we recommend contacting us at info@qbcpharmacy.com.

Privacy Policy

Queensborough Community Pharmacy respects your privacy and is committed to protecting personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit qbcpharmacy.com, make a purchase, communicate with us, or otherwise interact with our online services.

Privacy Compliance Officer

Queensborough Community Pharmacy has designated the following individual as responsible for overseeing our privacy practices:

Rob Dhasi
Privacy Compliance Officer
Queensborough Community Pharmacy

Email: info@qbcpharmacy.com
Phone: 778-397-1132

Mailing Address:
Queensborough Community Pharmacy
1028 Ewen Avenue
New Westminster, BC V3M 5E1
Canada

Questions, concerns, access requests, correction requests, or privacy complaints may be directed to our Privacy Compliance Officer.

Personal Information We Collect

Depending on how you interact with us, we may collect information such as your name, billing address, shipping or delivery address, email address, telephone number, order information, account information, transaction information, and communications with us.

When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages viewed, interactions with the website, referring website, and information collected through cookies and similar technologies.

Payment information is processed through Shopify and/or the applicable payment service provider used to complete your transaction.

Why We Collect and Use Personal Information

We may use personal information to process and fulfill orders, arrange pickup or delivery, ship products, process payments, communicate with you about your order, respond to questions, provide customer service, maintain customer accounts, prevent fraud and misuse, improve our website and services, maintain security, meet legal and regulatory obligations, and operate our business.

With your consent where required, we may also use your information to send promotional emails, special offers, product updates, or other marketing communications.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Consent

We collect, use, and disclose personal information with your consent where consent is required by applicable law.

In some circumstances, consent may be implied from your actions. For example, when you provide your address to have an order delivered, we may use that information to complete the delivery.

Where we seek to use personal information for a new purpose that requires additional consent, we will obtain that consent where required.

You may withdraw consent to certain uses of your personal information, subject to legal, regulatory, contractual, or operational limitations.

Shopify and Service Providers

Our online store is hosted by Shopify.

Shopify and other service providers may process personal information on our behalf in order to provide e-commerce hosting, payment processing, order management, analytics, fraud prevention, communications, shipping, advertising, or other services required to operate our website and business.

We may disclose personal information to service providers only as reasonably necessary for the services they provide or where otherwise permitted or required by law.

Service providers may process information in jurisdictions outside British Columbia or Canada. Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for essential website functions such as maintaining your shopping cart, remembering preferences, supporting checkout, preventing fraud, and maintaining website security.

Other technologies may be used for analytics, website performance, personalization, or advertising.

Where required, you may be provided with controls that allow you to manage non-essential cookies and certain uses of your information.

Because the technologies used by Shopify and other service providers may change over time, we do not maintain a static list of every individual cookie in this policy.

Advertising and Your Privacy Choices

We may use advertising, analytics, or marketing services that help us understand how customers interact with our website and, where permitted, provide more relevant advertising.

Depending on your location, certain disclosures or uses of personal information for targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

Where these rights apply, you may use the Your Privacy Choices page on our website to submit an applicable opt-out request.

Where legally required and technically supported, we may also recognize browser-based privacy signals such as Global Privacy Control (GPC).

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, fulfill your order, provide requested services, process payments, arrange delivery or shipping, maintain our technology systems, prevent fraud, or comply with legal obligations.

We may also disclose information where required or permitted by law, regulation, court order, regulatory authority, or other lawful process.

We do not disclose personal information for purposes unrelated to those described in this policy unless permitted by law or with appropriate consent.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

Payment transactions are processed using service providers that maintain their own security and payment-card compliance programs.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting, operational, or record-keeping requirements.

When information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it where appropriate.

Access and Correction

You may request access to personal information that Queensborough Community Pharmacy holds about you, subject to applicable legal exceptions.

You may also request correction of personal information that you believe is inaccurate or incomplete.

We may need to verify your identity before processing an access or correction request.

Requests should be directed to our Privacy Compliance Officer.

Pharmacy and Health Information

Information provided in connection with professional pharmacy services may be subject to additional confidentiality, professional, regulatory, and record-keeping requirements.

Nothing in this website Privacy Policy limits the additional privacy and confidentiality obligations that apply to information handled in the course of providing pharmacy services.

Children's Privacy

Our online store is intended primarily for adults.

We do not knowingly collect personal information from children for marketing purposes without appropriate authorization where required by law.

Third-Party Websites

Our website may contain links to websites operated by third parties.

Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations.

The current version will be posted on this page with the date it was last updated.

Privacy Questions and Complaints

If you have questions about this policy, wish to request access to or correction of your personal information, withdraw consent where applicable, or submit a privacy complaint, please contact:

Rob Dhasi
Privacy Compliance Officer
Queensborough Community Pharmacy

Email: info@qbcpharmacy.com
Phone: 778-397-1132

Mail:
1028 Ewen Avenue
New Westminster, BC V3M 5E1
Canada

We will review privacy concerns and respond in accordance with applicable privacy law.

General Contact Information

For questions concerning these policies or your order, please contact:

Queensborough Community Pharmacy

1028 Ewen Avenue
New Westminster, BC V3M 5E1
Canada

Phone: 778-397-1132
Email: info@qbcpharmacy.com

Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m.

Closed weekends and statutory holidays