Privacy Policy

Last updated: September 19, 2026

Queensborough Community Pharmacy respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Queensborough Community Pharmacy collects, uses, discloses, retains, and protects personal information when you visit qbcpharmacy.com, make a purchase, create an account, communicate with us, use our pickup or delivery services, or otherwise interact with our website and online store.

Who We Are

Queensborough Community Pharmacy is an independently operated pharmacy located in New Westminster, British Columbia, Canada.

Our online store is operated through Shopify and allows customers to purchase eligible products for in-store pickup, local delivery, or shipping.

Privacy Compliance Officer

Queensborough Community Pharmacy has designated the following individual as responsible for our privacy practices and compliance:

Rob Dhasi
Privacy Compliance Officer
Queensborough Community Pharmacy

Email: info@qbcpharmacy.com
Phone: 778-397-1132

Mailing Address:
Queensborough Community Pharmacy
1028 Ewen Avenue
New Westminster, BC V3M 5E1
Canada

Questions, concerns, privacy complaints, or requests regarding your personal information may be directed to our Privacy Compliance Officer.

Personal Information We Collect

The personal information we collect depends on how you interact with us.

When you place an order or use our services, we may collect information such as your name, email address, telephone number, billing address, shipping or delivery address, order history, account information, and information you provide when communicating with us.

Payment information is processed through Shopify and the payment providers available through our online store. We do not require customers to provide payment-card information directly to us outside of the secure payment process provided through our e-commerce platform.

When you visit our website, certain information may also be collected automatically, including your IP address, browser type, device information, pages viewed, referring website, approximate location based on technical information, and information about how you interact with our website.

This information may be collected using cookies, pixels, and similar technologies.

How We Use Personal Information

We may use personal information to process and fulfill orders, process payments, arrange in-store pickup, arrange local delivery, ship orders, provide order updates, respond to questions, provide customer service, maintain customer accounts, prevent fraud or misuse, maintain website security, improve our website and services, maintain appropriate business records, and meet legal or regulatory requirements.

Where permitted and with consent where required, we may also use contact information to send information about products, promotions, special offers, or other marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message.

Pharmacy and Health Information

Information collected in connection with professional pharmacy services may be subject to additional legal, professional, confidentiality, and record-keeping requirements.

This website Privacy Policy does not reduce or replace the privacy and confidentiality obligations that apply when Queensborough Community Pharmacy provides professional pharmacy services.

Information collected for professional pharmacy care is handled in accordance with the requirements applicable to pharmacy practice and personal information.

Consent

Where required by law, we collect, use, and disclose personal information with your consent.

In some circumstances, consent may be implied by your actions.

For example, when you provide your address for delivery, you are providing consent for us to use and disclose the information reasonably necessary to complete that delivery.

We will not require you to consent to the collection, use, or disclosure of personal information beyond what is reasonably necessary to provide a product or service, except where you choose to participate in an optional service or feature.

You may withdraw consent to certain uses of your personal information, subject to legal, regulatory, contractual, or operational requirements.

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce infrastructure used to operate our website, shopping cart, checkout, customer accounts, and related online services.

As part of providing these services, Shopify may collect and process personal information relating to customers and website visitors.

Shopify's handling of personal information is also governed by its own privacy documentation and applicable agreements with merchants.

Service Providers

We use third-party companies to help us operate our business and provide services to customers.

These may include Shopify, payment processors, shipping and delivery providers, technology providers, website applications, analytics providers, fraud-prevention services, email and marketing providers, and other companies that provide services on our behalf.

These service providers may receive personal information only to the extent reasonably necessary to perform the services for which they are engaged or as otherwise permitted by law.

Some service providers may process or store information outside British Columbia or Canada. When this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.

Canada Post and Delivery Providers

When you request shipment or delivery, we may provide your name, delivery address, telephone number, email address, and other information reasonably necessary to Canada Post or another applicable delivery provider so that your order can be delivered.

Delivery providers may use this information in accordance with their own privacy practices and legal obligations.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate and improve the website.

Some cookies are necessary for functions such as maintaining your shopping cart, remembering preferences, facilitating checkout, maintaining security, and preventing fraud.

Other cookies and technologies may be used for analytics, website performance, personalization, advertising, and measuring the effectiveness of marketing.

Where required, you may be provided with options to manage non-essential cookies through the privacy controls available on our website.

Because Shopify, installed applications, and other technology providers may change the technologies they use, we do not maintain a permanent list of every individual cookie within this Privacy Policy.

Analytics and Advertising

We may use analytics and advertising services to understand how visitors interact with our website, improve our services, measure advertising performance, and, where permitted, provide advertising that may be more relevant to customers.

These services may use cookies, pixels, device identifiers, and similar technologies.

Information may also be shared with advertising or analytics partners where permitted by law and in accordance with the privacy choices available to you.

Your Privacy Choices

Depending on where you live, you may have additional rights relating to the use or disclosure of your personal information for targeted advertising.

Under certain privacy laws, some activities involving advertising partners may be considered a “sale,” “sharing,” or “targeted advertising.”

Where applicable, you may exercise available opt-out rights through the Your Privacy Choices page on our website.

Where required by applicable law and supported by our website, we may also recognize privacy preference signals such as Global Privacy Control (GPC).

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to process an order, complete a transaction, provide delivery or shipping, operate our website, provide customer service, prevent fraud, maintain security, or obtain services from companies working on our behalf.

We may also disclose personal information where required or permitted by applicable law, regulation, court order, legal process, professional obligation, or regulatory authority.

We may disclose information as part of a business transaction involving the sale, transfer, merger, or reorganization of all or part of our business where permitted by law.

We do not disclose personal information for unrelated purpose